Effective Date: 15 November 2025

This Privacy Policy explains how Cycling Quest Greece (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website or participate in our cycling tours. We are committed to safeguarding your privacy and complying with the EU General Data Protection Regulation (GDPR).

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1. Information We Collect

We may collect the following types of personal data:

A. Information You Provide Directly

• Full name
• Email address
• Phone number
• Billing details
• Information submitted through contact forms
• Tour booking details
• Emergency contact details
• Medical or dietary information (only if voluntarily provided and necessary for tour safety)

B. Automatically Collected Information

When you visit our website:

• IP address
• Browser type
• Device type
• Cookies and tracking data
• Pages visited
• Time spent on website

C. Media (Photos & Videos)

During tours, we may collect photos and videos featuring participants (see section 6).

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2. How We Use Your Information

We use your personal data for the following purposes:

• To process and confirm your tour booking
• To contact you regarding your reservation
• To provide customer support
• To send important tour information
• To improve our services and website
• To comply with legal requirements
• For marketing communication (only with your consent)

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3. Legal Basis for Processing (GDPR)

We process your data based on:

• Contract necessity: To provide the tour you booked
• Legitimate interest: Improving services and customer safety
• Consent: Marketing emails, photography use
• Legal obligation: Accounting, invoicing, compliance

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4. Cookies & Tracking Technologies

Our website uses cookies for:

• Performance and analytics
• User experience improvement
• Security

You may adjust your browser settings to refuse cookies, though some features may be limited.

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5. Data Storage and Retention

We store your personal data securely.

Retention periods:

• Booking and payment data: up to 7 years (legal requirement)
• Emails and communication: up to 3 years
• Marketing consent data: until you withdraw consent

You may request deletion at any time unless legal obligations prevent it.

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6. Use of Photos and Videos (Media Consent)

During Cycling Quest Greece tours, we may take photos and videos for documentation and promotional use.

These may be published on:

• Our website
• Social media platforms
• Advertising materials
• Newsletters
• Other promotional channels

By participating in a tour, you consent to the use of such media for promotional purposes.

If you do NOT want to appear in photos or videos, you must notify us in advance or inform your tour guide at the start of the tour.

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7. Sharing Your Information

We do not sell or rent your personal data.

We may share your personal information with:

• Payment processors (e.g., WeTravel, banks)
• IT and hosting providers
• Legal or governmental authorities if required

All partners comply with GDPR and process data solely for the services they provide.

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8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction or updates
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to marketing communications
• Request a copy of your data
• Withdraw consent at any time

To exercise any of these rights, contact us at info@cycling-quest.com.

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9. Data Protection and Security

We implement strict security measures to protect your data from:

• Unauthorized access
• Alteration
• Disclosure
• Loss

However, no online system is 100% secure, and we cannot guarantee absolute protection.

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10. Links to External Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their respective policies.

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11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will always be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

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12. Contact Information

For any questions or privacy-related requests, please contact:

Cycling Quest Greece
Email: info@cycling-quest.com
Phone: +306976778654 / +30697307835 (whats app available)
Website: www.cycling-quest.com

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